On April 30 and May 1, Mark Smalley was invited to speak during the conferences of Service Management Art (SMArt) in Calgary and Edmonton, Canada.

His presentation was called ‘IT Spring – the aftermath’.  Last year, he wrote white papers about Occupy IT and IT Spring – the ‘democratization’ of the user community. The relentless consumerization and commoditization of IT gave business people more insight into what IT could do for them and more confidence to challenge bureaucratic and conservative IT Departments. More than ever – and rightly so – the business is now in the IT driving seat. But with great power comes great responsibility and, just as the Arab Spring has left countries challenged with creating a new form of government, the business is struggling with how to govern and manage information and IT. his presentation, he reflected on this power shift and gave insight into the responsibilities that the democratized business needs to fulfill in order to get the most value out of information and IT.

On May 3, he contributed in Calgary to the business information management simulation ‘Bookstore’, developed by GamingWorks.

Download here the write-up with his observations:
2013-05 Write-up BookStore SMArt 2013 v01b

April 30 – May 3, 2013: Service Management Art – Canada

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